Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stores@thewristsupply.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marcus@thewristsupply.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marcus@thewristsupply.com.

Refund policy

Last updated: May 24, 2026

We want you to feel confident buying from The Wrist Supply. If you are not satisfied with your order, contact us at stores@thewristsupply.com within 14 days of delivery.

Return eligibility

To be eligible for a return, the watch must be in the same condition that you received it: unworn, unused, with any included packaging, accessories, manuals, tags, protective materials, and proof of purchase.

Items that show signs of wear, damage, alteration, resizing, missing parts, or missing packaging may be refused or may qualify only for a partial refund.

How to start a return

Email stores@thewristsupply.com with your order number, the item you want to return, and the reason for the return. If your return is accepted, we will send instructions for where to send your package.

Please do not send items back without contacting us first.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or materially different from the listing. We recommend using a trackable shipping service and packaging the item securely.

Damages and order issues

Please inspect your order when it arrives. Contact us within 3 days of delivery if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Your bank or credit card company may take additional time to post the refund.

Final sale items

Gift cards, special-order items, and items clearly marked final sale are not eligible for return unless required by law.